Privacy policy

1. Introduction Haven Leisure LTD (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website or contact us. This Privacy Policy explains what personal data we collect, how we use it, and your rights. As a corporate website, we only collect and process a limited amount of personal information, primarily when website visitors choose to contact us with enquiries.

2. What Personal Data We Collect We only collect personal data that you choose to provide, including: • Name • Email address • Phone number (if supplied) • Any information you include in your enquiry We do not collect special category data, nor do we use automated decision-making or profiling.

3. How We Use Your Personal Data We process your personal information only for the following purposes: • Responding to your enquiries • Providing information about our services • Maintaining business records • Meeting legal or regulatory obligations We will not use your data for marketing unless you explicitly request or consent to this.

4. Legal Basis for Processing We process personal data on the basis of: • Legitimate interests – to respond to enquiries and operate our business • Legal obligation – where required to comply with the law • Consent – where applicable (e.g., optional marketing communications)

5. How We Store and Protect Your Data • Your personal data is stored securely on systems used by Haven Leisure LTD • We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. • We keep enquiry information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law.

6. Sharing Your Data We do not sell your personal data. We may share information only with: • Companies within our group. • Service providers who support our website or email systems • Regulatory bodies or authorities where legally required • All third-party service providers are required to keep your data secure. • We may, from time to time, expand, reduce or sell our business and therefore may share data with prospective buyers of our business or assets. If this happens your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.

7. International Transfers • If we transfer data outside the UK/EEA (for example, through email or cloud service providers), we ensure appropriate safeguards are in place in accordance with data protection laws.

8. Your Data Protection Rights Under data protection law, you have the right to: • Access your personal data • Request correction of inaccurate data • Request deletion in certain circumstances • Object to or restrict processing • Request data portability (where applicable) • Withdraw consent (where processing is based on consent) • To exercise any of your rights, please contact us at: privacy@haven.com

9. Cookies • Our website uses only essential cookies necessary for basic functionality. • We do not track users for analytics or advertising purposes unless stated otherwise.

10. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact: • Haven Leisure LTD • Email: privacy@haven.com • Address: One Park Lane, Hemel Hempstead, HP2 4YL. • Telephone: 0303 123 1113

11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.