Terms and Conditions

Website terms of use

Who we are

The site www.haven.com is operated by Haven Leisure Limited which is registered in England with company number 01968698 and forms part of a group of companies trading as “Haven”. The site is intended for use by UK residents only.

Our registered office address is: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.

Haven Leisure Limited is a Financial Conduct Authority appointed representative of Bourne Leisure Limited, also trading as “Haven”. Bourne Leisure Limited is registered in England with company number 04011660 and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor.

By using our site you accept these terms

These terms govern your use of the content on this site. By visiting our site, you accept these terms of service and agree to be bound by them, including the additional terms and policies referenced below.

These terms of service refer to the following additional terms, which also apply to your use of our site:

• Our privacy policy which explains why and how we use your personal information and for details on your rights in relation to such information.

• Our cookies policy which sets out information about the cookies on our site.

This site and these terms of service are amended from time to time. Please check the site and read these terms to ensure you have the latest information. These terms are only in the English language.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. This site is protected by copyright and database right, both of which are owned by Haven Leisure Limited. All such rights are reserved and you shall not publish, transmit or reproduce or otherwise use any image featured on this website otherwise than for personal use.

Haven is a registered trademark. You are not permitted to use this trademark, the names of our parks, our corporate logos nor any other registered intellectual property belonging to our group of companies without our prior approval.

Reliance on this site

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Contacting us

To contact us, please visit www.haven.com/support/opening-hours

Disputes

The law applicable to use of the material and information on this website and to disputes arising out of material and information is the law of England and Wales.

If you would like to make a formal complaint, you should do so in writing addressed to: Guest & Owner Relations, Haven Leisure Limited, One Park Lane, Hemel Hempstead, HP2 4YL and please request a copy of our complaints procedure. We will look into your complaint carefully and promptly.